Scope of this policy
This Privacy Policy describes how Neurosurgical Institute of the Valley handles information collected through ni-rgv.com and communications initiated through the website.
This website policy does not replace the practice’s Notice of Privacy Practices and does not describe how protected health information in medical records is used or disclosed. Please request the Notice of Privacy Practices from our office for information about medical records and patient privacy rights.
Information we collect
We may receive the following categories of information when you use the website:
- Information you provide, such as your name, telephone number, email address, selected area of care, and message when you contact us.
- Communications and any other information you choose to provide when you email or call the office.
- Basic technical information that may be recorded by our hosting or security providers, such as IP address, browser type, device type, requested pages, and date and time of access.
- A language preference stored locally in your browser so the website can remember whether you prefer English or Spanish.
How we use information
- Respond to questions and requests submitted through the website.
- Communicate about appointments, referrals, or services when you ask us to do so.
- Operate, secure, maintain, and improve the website.
- Comply with legal obligations and protect the rights, safety, and security of visitors, the practice, and others.
No retargeting or sale of personal information
We do not use contact-form information or other personal information collected through this website to retarget visitors with advertising. We do not sell personal information or share it with third parties for cross-context behavioral advertising.
When information may be disclosed
We may disclose information only as reasonably necessary in the following circumstances:
- To vendors that help operate, host, secure, or maintain the website and that process information on our behalf.
- When required by law, legal process, or a valid governmental request.
- To protect the rights, property, health, or safety of the practice, our patients, website visitors, or others.
- In connection with a merger, reorganization, financing, or transfer of all or part of the practice, subject to appropriate safeguards.
Cookies and local storage
The website does not currently use advertising cookies. It uses local browser storage to remember your language preference. Hosting, security, or linked third-party services may use their own essential technologies under their respective privacy policies.
You can clear local storage and cookies through your browser settings. Doing so may reset your language preference.
Retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to comply with legal obligations, and to resolve disputes. Retention periods may vary depending on the type of information and the reason it was received.
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No method of electronic transmission or storage can be guaranteed to be completely secure.
Sensitive medical information
Please do not submit urgent or highly sensitive medical information through the public contact form or ordinary email. These channels are not intended for emergencies or detailed medical records. Call 911 for a medical emergency and contact our office for an appropriate way to provide clinical information.
Your choices and requests
You may contact us to ask about, correct, or request deletion of personal information collected through the website, subject to applicable law and any information we must retain. You may also decline to provide optional information, though that may limit our ability to respond.
Children’s privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization.
External websites
Links to third-party websites are provided for convenience. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this Privacy Policy as our website or practices change. The revised policy will be posted on this page with a new effective date.
Contact us
Questions or requests about this website Privacy Policy may be sent to office@ni-rgv.com, by phone at (956) 315-4817, or by mail to Neurosurgical Institute of the Valley, 3145 W Alberta Rd., Edinburg, TX 78539.